Customer should inspect the order when it arrives at your home to make sure that the order is completed and the item(s) are undamaged by their journey.
Indigo Sofa is not responsible for any damage done to your home (walls, carpet, doorways, etc.) while furniture is being delivered.
All product images for illustration purposes only and may differ from the actual product.
All purchases are final. No refund. No exchange.
All delivery fees are non-refundable.
It is the customer’s responsibility to ensure furnishings fit through all interior structures and into the desired space.
Customers are entitled to exchange for reasonably loss or damage. We accept product exchange within 1 days after delivery. Indigo Sofa does not carry any warranty or guarantee on any of its products after the 1 days exchange period whether the fault of the customer or the manufacturer. All items are delivered out right after the production. For claiming the exchange of product, please keep all the package which is able to show any damage caused in delivery.
Customer will need to keep original packing and will need to repack in sellable condition. If exchange is required, customer will need to repack the item using the original packing.
If any delay is caused by the Client then the Client will be liable for any additional storage / warehousing / handling such as loading and unloading costs. If delivery is delayed by any cause beyond the reasonable control of the Company, a reasonable extension of time for delivery shall be granted and the Client shall pay such reasonable extra charges as shall have been occasioned by the delay.
If the Customer fails to accept delivery of the Goods, the delivery company may charge the Customer for any fees incurred in rearranging delivery. The Supplier reserves the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirements.
No assembly service will be provided. Customers and their assembly guys should have knowldge and be capable of doing furniture assembly themselves. Customers will be liable for any damage / loss caused by inexperience assembly. Any parts are caused in delivery. The factories will only send back the damaged parts, no monetary compensation will be provided.
Subject to the terms of this contract and any applicable laws, our total liability shall not exceed the total price paid for the purchase of products and/or services under these Terms
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Images of Goods displayed on our Website are for illustrative purposes only. They may not be representative of the actual size of the Goods. It's possible to have 3-9cm discrepancy between actual product and image. Also, we cannot guarantee that the way your computer displays colours will accurately reflect the colours of the Goods. The product pictures represented onsite are a guideline to what the product is.
For all bed, clients will need to leave 15cm extra length for assembly space.
We cannot accept exchange or return of previously assembled, open packaging or damaged items,